Thought the services offered by Videocon are above average, the quality of customer care makes it the worst in the market. Probably, the customer care is located in Bangalore/Mysore. If you are a south indian especially from Tamil Nadu/Kerala/Andhra, you would surely get irritated by their idiotic slang.
Most of them are kannadigas speaking Tamil or Telugu. And their English is the worst in the industry.
It is very difficult to explain anything to them in South Indian Languages and in English.