If you are looking for Professional service who respects the SLA and request raised, please choose any other operator but not Videocon DTH. Even the Local Cable Operators are better professionals than these bunch of losers. I had raised the request for deinstallation at older address and reinstallation at new address. it took them 10 days to process deinstallation and God knows if they were waiting for some Invitation card for re-istallation. after several follow-ups its still a mystery when it will be done. Customer service people have no clue why they are working and for what?