Be careful when ordering online, this is the lesson I learnt with my jewellery order with Daivik.in.
My recent order with Daivik.in was a disaster. They sent me wrong package and took almost a week to reach them, after hell lot of effort. Their customer support is pathetic!!
I myself have seen bad reviews of Daivik.in 2 years back, still tried my luck, because the craftsmanship of their jewellery is too good!!
So, I ordered two earrings, I received it on time and it was of high quality. This gave me confidence and I’ve placed couple of orders after that.
Recently, I placed an order worth 8k and after a week, I received wrong package. I DM’d them in their Insta handle, no response. I found their contact mail (info.daivikindia@daivik.in) and sent the details of wrong order, the mail bounced back.
It took quite sometime to find their another email address and send the details. (info.daivikindia@gmail.com) - this is the right email address of Daivik.in, however they neither acknowledge nor respond to any of the mails!!!
I waited for couple of days, and started pinging them in Instagram and tried to call, no response. After waiting for 5 days, I started commenting on their Insta posts with my order details and requested to resolve. Still no response. That is when I started commenting on their posts, asking people not to buy!! Right after this, I got response from their Instagram handle asking me to send unboxing videos. I sent them too.
Again no response for 2 days.
Later, I repeated the same, commenting on their posts, that is when they accepted there is a mistake with the courier team and will replace. Still not apologetic at all. Later, I requested for shipping number for which they never responded and blocked me from commenting on their posts.
Thankfully, I received my order yesterday.
I see that they have COD facility now, but I still feel it’s risky, as you never know if you received right product and in right shape. You cannot open or send back as they send their orders through DTDC!!
It’s a shame that such quality jewellery being sold by such low attitude people!!
Nothing is worth if you do not have the right attitude in any business!!