To give them even a single STAR is an insult of the star. They can be rated below poor if they have it as a rating. Take time to read the mails exchanged between me and their bloody customer care department. After these mails, I feel like these people should definitely be dragged to the consumer court. Below is a series of mails and i’m sure anybody who goes through these mails will NEVER EVER SHOP FROM DEALS AND YOU. Their delivery time is also pathetic, more than they commit.
Subject: Re: activation of promotional code(urgent) [Case:38951]
08/03/2011 11:33:00 PM (To D&Y)*
Hello,
Below is the message I sent yesterday that seems to have bounced your inbox. Probably it did not accept the attachment and hence I’m not attaching the screenshot(I was asked by the support rep to send a screenshot):
"I’m mailing after talking to a customer support rep. I received a Rs. 250 discount coupon with my previous package(Nokia BH-503 bluetooth headset), which had a promotional code(valid till September 01, 2011, on a minimum purchase of Rs. 500). Now when I try to redeem that discount, it says the code is invalid(DnY012). Attached is a screenshot of what I get as soon as I enter the code. Please reactivate the code on an urgent basis so that I don’t miss the deal I’m trying to avail, which is a Combo pack of Belmonte watches."*
Thanks in advance for your quick response.
_
Thursday, 4 August 2011 10:53 AM (From D&Y)*
Dear Customer,
We apologize for the inconvenience caused to you.
Please be advised that this is a known issue and in order to provide you a timely resolution, we would request you to please send us the screenshot of page which shows the error. Once we receive this informaiton we will be glad to process your request.
Your understanding in this matter is highly appreciable.
Regards
Anshul
Deals and You Team
_
Thursday, 4 August 2011 12:13 PM (To D&Y)*
Hello,
Attached is the screenshot. Please expedite.
_
Friday, 5 August 2011 5:11 PM (To D&Y)*
It seems your system is not allowing attachments**. Two mails have failed to reach your inbox. I’m unsure what to do now as I’m reaching the expiration of the deal. What use is it if I can’t avail the coupon timely?
_
08/10/2011 11:40:00 PM (To D&Y)*
Is anything being done to look into the issue? I’m still awaiting a response on this.
_
Thursday, 11 August 2011 4:12 PM (From D&Y)*
Dear Customer,
We regret for the inconvenience you faced.
We would like to inform you that we have’nt receive the screenshot yet. So we request you to send the screenshot of the error message.
Regards
Anshul
Deals and You Team
_
08/11/2011 5:04:00 PM (To D&Y)*
What the hell! Why don’t you guys go through the chain of mails? I’ve told you i’m unable to send the screenshot as every time I send the screenshot as attachment, the mail doesn’t reach your inbox. this has happened twice. Should I consider that you are not interested in letting me avail the discount that I actually purchased in the form of a product from your site? Pathetic customer service.
_
Friday, 12 August 2011 10:28 AM (From D&Y)
Dear Customer,
Thank You for writing to us.
We truly regret the inconvenience caused to you.
We have forwarded your concern to the appropriate department, they will get back to you as soon as possible.
Your understanding in this matter is highly appreciable.
Regards
Anshul
Deals and You Team
_
08/17/2011 10:10:00 PM (To D&Y)*
How long does your "appropriate department" need to resolve the issue? still waiting for a reply.
_
Thursday, 18 August 2011 10:16 AM (From D&Y)*
Dear Customer,
Thank You for writing to us.
We truly regret the inconvenience caused to you.
We have forwarded your concern to the appropriate department, they will get back to you as soon as possible.
Your understanding in this matter is highly appreciable.
Regards
Anshul
Deals and You Team
_
Saturday, 20 August 2011 12:17 AM (To D&Y)*
Again the same "templated" reply Anshul. Will I ever get a reply from your "appropriate department"? It has been 15 days now that I have been waiting for the resolution of this problem and this is the 7th mail from my side, which is making me impatient now. It is not about Rs. 250 but it is about the system which I’m unwilling to accept. Please STOP making a fool out of your customers. Please don’t forget that it is because of your customers that Deals and You exists. Internet is a very good medium to publicize or CRITICIZE ANY company and I have access to the internet 24x7.
_
Thursday, 25 August 2011 2:51 PM (To D&Y)*
The height of shamelessness. No reply yet. I guess I need to take up this matter with the consumer court!
.END.
CHOICE IS ABSOLUTELY YOURS! GOOD LUCK.