I recently made a purchase on dealsandyou and very upset with the way they handled the situation. I have done plenty of online payments and purchases as I extensively use my credit card and anytime I wish to cancel my transaction, on requesting the vendor I always get my order cancelled and my refund done, I have been pretty happy with most of the online vendors. But recently I happened to pick up a blackberry and I wanted to cancel the order the very next day as I did not get good reviews about the product hence I approached them for a cancellation and below mentioned is the mail I received from them…
Dear Customer,
Greetings from Deals and You.
We would like to inform you returns are not allowed as per the company norms.Please note these decisions are taken by the management and are final and non negotiable.
You can also contact us on our support number 0120-6726777 for any further assistance.
Regards
Shailendra Sharma
Deals and You Team
Website : https://dealsandyou.com
Support Line:+91 120 6726777
From: “Swaroop Iyer”
Subject: Re: Order confirmation mail from DealsAndYou.com [Case:21319]
Hi,
This is with regards to my order no. 106246 for which I did a credit card payment yesterday. I have changed my mind to buy the Blackberry storm 9530 as I did not get good reviews about the same. Hence would request you to cancel this order of mine and credit back the amount to my card.??
Kindly do the needful.
Thanks and Regards,
Swaroop
This is certainly not a way to handle customers. Should I not get my order refunded I would certainly take help of all my social media contacts to put my message through.