When it comes to replacements, grievances, and escalations, the same level of customer service must be given. The Customer Happiness team does not have an escalation graph despite repeated calls for one, instead opting for sugar prototype answers to avoid the real issue.
Even giants fail without a good customer service process in place and sincere genuine respect for consumers and their goods! Decathlon can be avoided. You must post an open escalation matrix and be honest when dealing with consumer problems.
When I purchased a combination lock that didn’t fit well, I had the worst experience with the workers. When I went to return it, the workers continued to argue through my explanations. They flatly declined to acknowledge the faulty product and attempted to place the blame on me. I walked away after leaving the package with them. Staff who is completely immature. The billing counters were closed at peak hours, and a group of employees gathered behind one register, making customers wait in a long line. Many consumers have expressed dissatisfaction with how they have been served. Lack of product expertise, inexperienced personnel, and poor customer support. The Decathlon service has been taken over by the Dogs. All of our faith and belief in the quality had been dashed today. They didn’t seem to be close to getting back on track.