My experience has been a horrible one.
I have booked for Grand & 32 SD card on the 2nd of Jan, As on date I have not received the handset, I have been calling up with the toll free number and email, for the first two days I got the reply after that there is silence.
Have written to the bank to reverse the charge on the card as the product is not delivered. Lousy guys to do business. Go at your risk and best to deal with them would be cash on delivery.
for all those who are writing a message to me of receiving the item on time
update: Response from the bank
This is with reference to your e-mail dated January 15, 2014 pertaining to your card ending XXXX.
Based on your representation, we have provisionally credited your card account with Rs. 15, 746.11 towards the below mentioned transaction.
Transaction Date Merchant Establishment Amount( in Rs)
January 02, 2014 IBS BESPOKE SOLUT_EBS 15, 746.11
It generally takes up to 6 months to complete the inquiry in such cases. We request you to bear with us till then.
We assure you that the provisional credit provided to your account will not be withdrawn without a valid proof from the Member bank / establishment.
Mail sent to bank with a cc to dejavu
None of your number has response
I tried calling on toll free, No response
I tried calling on 02233677208 no response
I tried calling on 09022854455, engaged for a long time.
and to top it all, you guys are keeping quite on mails.( this was not the case earlier) so all the more strong case that you guys are not responding to my mails now because I have asked for the refund.
pls respond before I take it up with card issuer and consumer court, your time is running out
Warm regards On Thursday, 9 January 2014 10:27 PM, xxxxxxxxxxxxxxxxxxxxxxx wrote:
You guys seem to take it light, thursday up with your back log, but I dont see the shipment of my order.
looks like you guys are learning and screwing up with my time and money.
if I dont receive the mobile tomorrow( friday -10/01/2014) the deal is closed, please return my handset money back. You guys have tested my patience enough.
I have received the Micro Sd card yesturday, where as I was promised this in 2 days time and the handset in 4 working days.
Warm regards On Tuesday, 7 January 2014 8:12 PM, Deja-Vu Trends Customer Support wrote:
A customer support staff member has replied to your support request, #697345 with the following response:
Dear Sir,
There are two fulfillment centers. A’bad and B’bay. Sir, I do agree, we didn’t satify you, but there was some backlog built up. We have managed to clear the same and very sure after thursday all our backlog will be cleared.
I am sorry for any inconvience caused.
Reagrds,
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
Jude Cunningham,
Pre-Sales Customer Support,
Deja-Vu Trends Division,
IBS Bespoke Solutions Private Limited
Cell:+91 9022854455
Help:+91 22 33677208