To others surprise I would say that I am using my DELL INSPIRON 15R since 2010, and till day I have only had a small problem regarding its battery life. About the services, well you guys would be surprised to know that they replaced & upgraded my screen along with replacing my front panel that to with my time convenience and just for small problem that I was facing.
They came to my office and worked on the spot, dint biker about anything. Gave me full online support when I needed an upgrade regarding my system software. Every thing has its pros and cons, so ya battery life is a bit cranky but if u use it in the right way things would be ok. I found it worth my money and as I said it is worth it.....