I have been using the Dell Inspiron for 13 years with problems here and there nothing I couldn’t handle. I also own an XPS 13 and I love it except for the camera position. People categorically complain about Dell products, an important thing is to do an extensive research on the laptop before buying it. Dell has crappy computers, a lot of the Inspiron ones and I constantly write about them on Accatech but they also have good ones. It takes a bit of research to find good ones. Their business line of laptops are pretty reliable. Maybe am not experiencing what others experience since am a techie and usually fix most of the problems myself without calling Dell customer.