I had made the biggest mistake by purchasing the Dell Studio laptop. I was asked by my company to purchase laptop of any brand for discharging official duties. Out of the available brands in market, and after considering the after sales service records I had chosen Dell laptops as the same was within the range and was from reputed company like dell.
My dreams were very short lived, problem started the day I received the delivery of lap top. It had excessive heating, long delay in shutting down up to almost 20 minutes; Hanging is common problem, delayed start and battery backup etc. I lodged the complaint and the complaint was promptly attended by executive/engineer who had a look at my lap top. The visiting engineer had a look and started to update the available software and after diagnostics gave the certificate that the laptop is OK however on checking my laptop it was observed that the USB port which was working previous had also stopped working and he had also uninstalled windows and the other problems is still persisting The second complaint was lodged with Dell, The experience was even worse then the previous time Dell engineer had visited to have looked at my lap top. First of all he was busy talking on phone and during the process he had scribbled by pen on the beautiful pink top of the lap top for which Dell had charged me separately.
Further, dell engineer was alike super human had solved my complaint of this lap top of heating, not enough battery back up USB port not operating and hanging in just fifteen minutes by just running diagnostics and trying to convince me that “all is well” He even thought me how to run the diagnostic myself ands I am really thankful to him that he thought me the super human skill to me and I do not call the dell representative and this may further result in more damage to my lap top.
I dare not lodge another complaint as I fear further destruction of my laptop. The similar experience of the executives in my organization after number of repairs to dell studio laptop the problem still stays.
My advice: Please do not go for Dell Studio Laptop the Laptop has manufacturing defect.