I also purchased a DELL Vostro 1000 in August last year. The product appears to be fine but my unit has been giving odd problems. From october/ november itself, the unit used to hang once in 10-15 days and it had to be rebooted. Around April the problem started happening 1-2 times in a day and then I contacted DELL service. After some time of asking me to carry out checks and loading various drivers and doing diagnostics, finally the Motherboard itself was replaced.
While doing this, one of the keys came out of the keyboard. The technician said that the keyboard will be repaced. Great. So I waited for a few days. But there was no response. So I contacted them again and then it was done in a few days time.
It appeared to be working fine when after a few days the digit ’5’ started geting typed on its own on all the applications and files that were opened. It has been another 15 days exercise doing checks and other nonsense.
They say that the keyboard has to be replaced again.
IS THE UNIT GOING TO BE STABLE WITH ALL THESE REPLACEMENTS?
ALSO, WHO IS GOING TO COMPENSATE FOR THE LOSS OF VALUABLE TIME FROM WORK DUE TO ALL THIS NONSENSE.
IT IS NOTHING SHORT OF SHEER HARRASSMENT IN USING SUCH A MACHINE THAT TROUBLES MORE THAN IT HELPS OUT IN ONE’S WORK.
BEING A MANAGEMENT CONSULTANT, EVERY MINUTE OF MY TIME MATTERS. AND HERE I HAVE BEEN EITHER CARRYING OUT CHECKS OR WAITING FOR THESE GUYS TO MAKE ALL THESE REPLACEMENTS FOR THE LAST 3 MONTHS.
THEIR SERVICE GUYS SAY - THIS IS THE BEST THAT WE CAN DO. ANY ELECTRONIC PRODUCT CAN BE EXPECTED TO HAVE SOME RUNNING DEFECTS AND THAT IS WHY WE ARE PROVIDING YOU WITH WARRANTY.
I AM DEEPLY INDEBTED TO THEM FOR HELPING ME SPEND RS. 40000/- ON A MACHINE THAT CAN BE EXPECTED TO GIVE TROUBLE....DO WE CALL THIS A WOW EXPERIENCE????