Hi,
My Customer id is Customer Id DC/00XXX9292
I received my dena bank internet banking ID and Password almost after 25 days from the application date....Wow what a customer service. Look at the other banks who make sure customer gets it within 5-7 days. I dnt know where Dena bank stands in this age of Information Technology. I rate you in this aspect 1 out of 10.
I used this ID and password to login to the dena portal. They way the site is designed it is not much appealing to any customer. I would rate the site as 5 out of 10 in terms of appearance.
Online Key Board is a good facility. Rate 8/10. Now Account statement downloading. There is no PDF facility.........I wonder....I am really shocked to my death. I rate you 0 out of 10 here. In 2013 you people do not have PDF facility available.???? Oh God. Dena Bank you are useless. Now look at the Baking Experience. I visited Dena Bank branch in Shivaji Housing Society, Pune - 411053 Branch. Look at the comments thrown at me by Branch Staff 1. Please do not come on saturday to Update your bank passbook. ........ I am shocked. I work from Monday to Friday and I only get Saturday to perform my banking operations and Dena staff says do not visit Bank to update passbook on saturday. What a pathetic way to treat customer. 2. Now next one is great statement. I visited Dena Branch in 2nd week of December 2012 and requested for a cheque book for 2013. As per the RBI guidelines new format of cheques need to be issued from 1st of Jan 2013. Dena Bank told me that they do not know when they are going to get new format cheque books and it is not possible to get in next 15-20 days. I was again shocked to see such apathy. Though later on RBI revised the dates of acceptance of old cheques....but I was shocked to see what would have happened in case RBI did not do so. Dena you should look in Mirror......you appear as a Flintstone. 3. Next is an Atom Bomb 70KN power. I went to Dena Bank to ask about home loan. Bank Manager Told me that Dena is offering home loan at concessional rate of 10.75 %. I was shocked to hear that...as 2 days before that I enquired with Axis, HDFC, ICICI and all were offering at 10.5%
and SBI was offering 10.35 %(like Legal processing etc.)...these charges were some where around Rs 60, 000 to 70, 000. I was dead. I can not rate you on this because I am just DEAD. I knew Axis charges some where near Rs 11, 700/- SBI charges around Rs 7, 500/- if not less. Wow Dena you are a pathetic Bank.