As one of the more sophisticated banks - Deutsche entered the market in 2006. I was really excited as I have always been excited about German efficiency. I applied for a gold credit card and got it without any trouble - great customer sales team for you to get the product and then started the misery.
I took the shopping plan and things looked great with the points syetms and then converting them into cash. I never received statements though for the first 2 months and did not get enough clarity on the billing cycle.
I called up the bank every second day to find out about the transactions I have done on my account and checked about the statements - the standard response "will reach you in the next 4 working days"
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2 Months hence, I get my first statement with some late payment charge and tax and VAT on the same - I had paid the outstanding in full without the late payment charges and the bank would refuse to close my account as they claim that customer should pay the dues irrespective of whether he gets the statement or not - which I think is rediculous…would advise regular followups and ensure you don’t get cheated and forced into charges which are part of fineprints in the bank agreements.