Hi, I am writing this after a long thought. we have been working in importing and retail selling for a almost two years and have had my ups and downs on dealing with courier companies. however while dealing with DHL we faced major inconvenience and thought of writing this review to let other users know how unprofessional DHL has been in dealing.
Very Frankly Speaking, Just Simply Avoid DHL even it might be the LAST option in the world to Send or Import your Consignment. Forget about Legal point of view where a company is bound to provide the services to a customer when it takes responsibility of a consignment, the company doesn’t have any MORAL or ETHICAL values when it comes to taking a responsibility when they themselves know that they have goofed up big time. Our case was forwarded to NATIONAL LEVEL SENIOR MANAGEMENT and even then the Company failed to acknowledge the issues even when their senior management agreed to the same.
We as a Company have proceeded LEGALLY against the same with DHL and are pretty sure that Law will help us in our case, but going Legal will not be possible for each and every customer. Imagine a Situation when a company throws all its Moral and Ethical Values in Garbage with a corporate client like us, what it can do to a individual customer. Even after Acknowledging the fact that there were infact problems at their end when we provided written proofs for the same, the company failed to take any corrective actions and further screwed the consignment. Since it was a big shipment for us and obviously there were incidental losses also involved because of their delay, we finally decided to go legal against the company.
All in all, Money is something which everybody can earn, and recover also if somebody cheats you, there are Legal channels available for each and every Citizen of this country, What astonishes and Shock us as an individual and as an company, is that how the company Puts all its VALUES at Stake. The day a Company has to drop to such a level, we can simply say that its better a Company shuts its shop and go home. World would be Much Better place without them!