We regularly Use private cabs for official purpose. Recently, we used Dial A Cab service in Ahmedabad. We had horrifying experience with them.
Right from the start, people who attend the calls for booking speak horrible unprofessional language. They dont have minimum courtesy to speak properly on phone. We need to repeat many times to make them understand our query.
They dont revert to our query in time. The drivers are very shabby and lack professional skills. The drivers crib a lot and ask for money for tips. Cars are of inferior quality and make noise.
The only positive part is price which is usually 2% -% below the peak price but its not the worth the unpleasant experience it leaves with you at the end of the day.A complete NO NO for family and women. Instead go for Autoriders and Gunjan travels. These are the best ones and professionally managed.