We shifted our office to Saki Naka in March 2002. Since no other broadband providers were operating in that area at that time, we had to take a 128 kbps ADSL connection from Dishnet DSL. We paid a hefty one time installation charge of Rs. 50, 000 and a monthly charge of 9, 975 /-
We soon realised that their service is a nightmare. It seemed that they had limited bandwidth which they used to share between lot of subscribers. The connection speed was not too good. In spite of lodging complaints w.r.t performance several times, none of their senior people ever bothered to call up.
In case of line down problems, we call up their customer care section and they ask us what is the problem. You say that the DSL connection is down. They ask you your Customer No. You tell them their customer no and 99% of the time they will say that the DSLAM in your area is down. I don’t know what this exactly means, but apparently some of their network equipment for the area is down.
You ask them when will the connection come up again and 100% of the times, you will be told that their engineers are working on it and they cannot tell a time when the connection will come up. They also give you an assurance that they wil call up as soon as the connection is up - Great Customer Service - isn’t it?
One fine day, their representative calls up and asks us about the quality of service. Luckily, that day, the connection is working great ! So then he asks us for a referral for a client that they are pitching with. we obviously said that we cannot give a positive reference for such a service.
At least I seem to have stuck up with a bad provider and having paid Rs. 50, 000 as an installation charge, it is difficult to shift provider [Who knows how better another provider will be?]
To summarise -
Pros - Fixed Cost, always on
Cons - High Installation Charge, Frequent and long downtimes, Inefficient technical support [though their field support engineers are very helpful].
If your business can afford lots of internet downtime go ahead else ........
New subscribers better speak to at least 10 of their customers before taking a decision.