Dominos might be a public favorite pizza brand and brings smile on many faces when they hear its name but the reality is a lot different. To me and everyone I know Dominos is just another international brand that really doesn’t care about its service in India and neglects it completely. I’ve been ordering stuff from dominos for many years now and never I have been completely satisfied with their service.
Here are few of the recent bad experiences I have had with them:
( 1) Last month the delivery guy had a small accident while delivering my order and they kept me in loop for two hours to tell me that my order was cancelled by them and that the money I paid online will be adjusted in the next order. They refused to pay the money back to me and I could only use it for my next order.
( 2) Most of the times when the delivery guy is late he will refuse to obey their policy of not charging any money when late for over 30 minutes and will argue and disregard any complaint you have.
( 3) 5 out of 10 times the pizza will be delivered cold. And there is really nothing you can do about it.
( 4) Not to forget the way over the top prices.
I really wish they focus on improving their service in India instead of just focusing on the money.