I have purchased Dr. Aeroguard SCPR 200 through one of the Eureka agent on 25/12/2016 and the order no : SO139909/ Auth : 021641. RR No : 000000000429 : Inv : 237 and from that day my struggles stared.
During initial commitment was, I will get the product in 2 days.. but, after 19 days ( today ) I have to take my money back with lot of struggles/escalations. The reason being they don’t have stock and doesn’t know when they will manufacture and deliver the product. ?
Interesting part is that they don’t update to the Customer nor pick up the phones.. in spite, if I call Customer care the response is that they don’t deal offline/Agent bookings, .. now the question is, whom to contact and escalate my problem ?
I almost called 30 to 40 number to find some escalation point to get my money or the product. I really don’t know, what the management is doing if they can’t deliver or meet the Customer requirement.
Interesting and funny part is, in between I get a call from Customer care asking for the feedback on the product ?. What feedback I can give without having product in hand ?. I really doubt, do they check before calling Customer whether the product is delivered or not ? In my life, first time taking money back for not having the product. I am sure management will take this message and do justice to Customers.