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4.3

Summary

Dr Batra's Clinic - Borivali - Mumbai
Jun 09, 2018 03:34 PM, 25193 Views

DR BATRAS POSITIVE HEALTH CLINIC PRIVATE LIMITED Cares

DR BATRAS POSITIVE HEALTH CLINIC PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

Clinic is money minded and not effective

I was a case of hair loss. Since Dr. Batra clinic promises that with their advanced, medical, laser and diet treatment the hair can grow back on the scalp, I decided to give the Borivali clinic a try. On the first day visit, they did marketing of the treatment and pictures of patients whose hairs have regrown. They gave me the lecture on why the hair falls and then like, how the DHT attacks the follicles with diagram and how the follicles shrink and disappear. Then comes the education of different types of treatments, cost and the promise that hair will come back with their treatment. Next thing they asked for was Rs 12500 full payment in advance for the treatment. After paying this money, I have to go to this clinic for last 10 months but no results. In fact, the result has made my hair loss worst. So now they are putting the fault back on me. They have gone back on the promise. They say we did not promise regrowth of hairs, we only said that hair will not fall further. Then they say the result of the treatment differs from person to person. When I was quite frustrated and asked for the refund of money, they are giving evasive replies. and are being rude on the phone. Friends I have lost money and mental peace. You dont lose yours.

Issue Resolved
(1)
Dear Smita, thank you for your feedback. It is our constant endeavor to follow a 'Patient First' philosophy; we do our best to ensure that every patient is satisfied and happy with the results. We understand that your experience hasn't been in line with our commitment; we would like to know more about it. Kindly email us your details at feedback@drbatras.com along with your patient id, a suitable time to connect with you and your contact number. We will get in touch with you to resolve your concern/s.Regards,Team Dr Batra's™
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