Horrible experience of purchasing car through driveway.com.
I ordered a car(VIN: 5FNYF6H55JB027895) from Driveway.com on 02/18. The car was located at Suburban of Toyota Troy, MI, 48084. Driveway.com was supposed to complete all the formalities of car purchase & ship it to me to Texas.
Driveway.com took all my personal information(Driving license, insurance details) and took$500 from me over credit card for securing the car.
On Sat, Feb 18, 2023, at 12:13 PM, they confirmed ’we were able to secure the vehicle’ and mentioned ’we have to do an IDV quiz’. One person called to my mobile and asked responses of Credit bureau Identity verification questions. They hit my credit report & secured PII information.
After completion, they mentioned contracting team will reach me for signing the papers.
I reached them after waiting 2 days on 02/20. They mentioned ’yes we are actively working on your deal. Your case has already been assigned to a contract specialist. They will reach out to complete the contract with you’. PFA email.
One person named Guy from dealership(Suburban of Toyota Troy) called me on 02/20 & asked have you ordered the 2018 Honda pilot through driveway.com? I said yes, I paid advance also & Driveway.com mentioned they secured the car for me. He said ’OK, Thanks’.
Contract person Nikki sent a SMS to me on 02/20 evening mentioning they will complete the process on 02/21.
On 02/21 when I did not get any updates from driveway.com and Nikki, I reached them via SMS & contract person told the car has availability issue & it’s sold on 02/20 to someone else.
My question was how a car can be sold to someone else after securing for me?
I reached driveway.com representative Rayne, Driveway.com Sales Manager Bobby Hodges who were working with me.
They returned my$500 & assured me that they had escalated the incident to resolution department & I will get a call from them within 48 to 72 hours with the information how they will compensate me for this incident.
Till date, I did not get any email/call from resolution department, received no compensation yet.
Additionally, I missed 2 potential cars which were local & sold on 02/18. As because Driveway.com mentioned they secured the car for me, I had not considered those options on that day.
Such a big harassment, waste of time & effort, unnecessary credit hits, losing other opportunities because of the false representation of ’SECURING the car’ by driveway.com, wrong commitment from driveway.com, and mostly no resolution or compensation.