I had dispatched a courier to Mumbai from Noida on 07 Feb 2014 under Cn No Z14145797. Status on web-tracking showed "arrived" on 10 Feb 2014.
It was not delivered even till 12 Feb 2014. On checking, was informed that consignment is in Mumbai. Web tracking status still showed as "arrived".
Mails to their Delhi, Noida and Mumbai mails received no reply. Only the local office was being helpful and attempting to track the consignment. Today is 18 Feb 2014, on checking with local office again, am informed that consignment returned to Noida on 11 Feb 2014. Assuming so, I should have received this by now(18 Feb 2014)!
I now find web tracking immediately updated to read as "returned on Feb 2014). May I put on record that this consignment contains an order form to my supplier. Payment for order has been made and acknowledged by supplier, however they are unable to fulfill my order as they have not received order form. I am suffering losses each day on account of DTDC.
May I also mention that I have been a regular user of DTDC, and only lately have the services deteriorated to such levels.
Have stopped all transactions with them now.