A good and a text book cast study of poor service is what I experienced with DTDC.
They have nkt delivered the package and there are no updated in the website on status for a week.
customer support dors not answer calls and it takes a minimum 5 calls to be able to speak to them.
complaint registered are not acted upon. they keep giving promises but dont kerp
it up.
They neec to invest heavily to get their delivery and support processes right.
I will never use them again.