I have read may negative reviews(all most all) before using their service and still I thought of trying their service(CN No P16305432, which was a Rakhi, booked for delivery from PUNE to HYD one week before Rakhi Day i.e 06-08-2011(Saturday), but it was not delivered even on Rakhis day i.e. 13-08-2011) to test it.
When I went trough their process in which they do business, I observed below main points which make any one realize their mistake after paying money at DTDC counters. Many of the courier companies may have similar but I never observe all these in ONE other then DTDC. So, you are always will be in a better position if you choose any courier service OTHER THAN DTDC.
(1) Staff at DTDC outlets they clearly tell to the customers that the courier would reach with in 3 business days, eventhough they are not sure of it. Later I got to know from one of the friend that its thats how they were trained to tell to customer. So be wise to believe such.
(2) NO HELPLINE - Very clearly one should understand DTDC do not have any responsive and WORKING Help line number. Though they mentioned one telephone number for each branch in their website, no one response when you call up. Many of them are show purpose. I tried this number(HYD -> BEGUMPET -> 04027901232) for testing atleast 500 times a day. Like that I tried everyday for a week period to test their business credibility. Its ringing, but only once out of 20 times or 50 times they pick and when they pick, that time also they do not speak, simply disconnect the same. Similarly I tried many phone numbers mentioned in their website under Helpline, allmost all of them or some or the other similar type. So try to realise that No one respond you from Helpline.
(3) NO CHECK ON DISPATCH LIST - They do not have any cross verification process once the parcel is given to delivery boy(local DTDC delivery office). Once the parcel reaches to Main office in the city, they send it to local delivery DTDC offices and they mark it as "OUT FOR DELIVERY" in the system. Later no one at Regional office level checks how many really were delivered and how many or pending. Trust me the one CN No P16305432 which I sent from PUNE to HYD was reached on 08-08-2011 at local DTDC office(Kharkhana - Mob No 09395557838- Jorge/Prasad/Shiva/Ramesh) and people there never bother to dispatch it till I followed them by making calls atleast 150 times(fortunately I got their number at PUNE office. Usually they do not share dispatching office working numbers).
When the dispatch section has no surveillance/check/cross verification on dispatch how any one can be assured to get their parcel delivered?
So, I would strongly recommend you to AVOID this for your courier needs.