An important package for me was shipped from Kolkata on May 6, 2014 using DTDC courier service to be received in Mumbai. I was supposed to receive it today May 8, 2014. However, when I tried to track it online, I saw that the package has been dispatched from the Mumbai Goregaon East office, today morning at 10am. My office is at Goregaon East itself yet till 5pm I have not received the courier.
It is an urgent package and if I knew I would have to wait this long I would have never used DTDC’s extremely poor service. My office is about to close now which means I may technically have to wait till May 9, 2014 to get a package couriered 3 days back.
This is unacceptable quality of service. I have been calling the customer service number and every time they end up giving a different contact number for the Goregaon franchise!
I called all these numbers(9773456764; 8097415319; 8451003284; 40232283 and so on) and each of them is switched off. It would be helpful for DTDC’s own sake if the customer care and efficiency of delivery can be improved. However, I am never going to use this service again and will advise all and sundry to stay away from DTDC!