I have purchased four 2 wheeler in my life and never seen such pathetic dealer like Dugar Honda ever. I had a doubt before going to this dealer to purchase Activa 125 in November 2016. Being a single dealer in whole NEW TOWN and VIP road area these people shows very rude behavior to customers. Now please find my review below.
Sales:
Rude behavior of their sales representative.
You will not find any other issue as they have to sell their product.
Paper Work:
Most pathetic response you will get once it comes to paper work for your vehicle.
You will get your temporary / permanent number after 2-3 months from the date of sale. You can imagine to ride your
vehicle without paper/number during this periods. You have to call or followup with these people and they will either not respond your call or if at they will, They will not take any responsibility to deliver result.
- RC(Smart card): I have purchased my Activa on 25th Nov 2016, till today i.e After 5.5 months I still not have my smart card. Since Jan they are saying that, its motar vehicle problem we can’t do anything in govt work. Even I know people who purchase Honda bike from other dealers in kolkata gets all papers in a month maximum. Team Dugar ar lazy, commitment less, rude, irresponsible, monopoly people.
Services:
Another blunder they are doing in service. I would suggest people who has Honda vehicle to go to local vendor or other Honda service dealer rather than going to Dugar Honda. These people just wash your vehicle as part of theur service and give it to you. They don’t even bother if your venhicle has some major fault in it. here they just wanted to sale the accessaries to get profit.
They have 2 Supervisor who will check your bike outside service area. and they both never work together. You will have to wait at least 1.5 to 2 hours just to get your bike check before servicing. If your are IT guy and thinking to get your bike serving in Saturday / Sunday. Better not to go there at all.