I bought a pretty expensive sofa set worth Rs. 48000 2.5 years back from the Durian showroom in Goregaon and am anguished at the experience as one seat collapsed a few days back and the product is still under warranty
5 years Warranty is something they advertise throughout their shop and proof of danglers and POSM used in store is attached. The fact of the matter is that they offer only 1 year of Warranty and 4 years of labour availability at no charge(but charge for the work or material the labour will use but will NOT replace the product in such a case) This is very misleading and I would like to mention here that no salesman told us about this at the time of purchase
Their staff will be all over you at the time of the sale but treats consumers who have purchased with absolute disdain and have a "Take it or Leave It" attitude when they have any after sales or product related issues
I have put up this review for the benefit of people who are considering purchasing any material from Durian so that they may make an informed purchase
Here are my questions, which are unanswered by the Durian staff till now
Why did the product break and needs repairs in less than 3 years?
Why and how are they using 5 Years Warranty as a sales tactic since this is a serious consumer court issue on account of it being untrue and misleading
Just for the record, three of our families have purchased material worth quite a lot from Durian and are being treated like shit!
Cheers!
Gaurav