Hi,
I had booked a domestic Indigo Flight on 14-Feb-2020 from Chennai to Hyderabad for journey dated 20-Feb-2020. Due to rescheduling of the program, I tried to Reschedule it on
15-Feb-2020.
I was unable to Cancel/Reschedule due to issue in Web Portal and a mail was sent on 15-Feb-2020(5 days prior to journey date). Even after numerous emails to and fro, no proper Justification or Refund was received. Finally a Partial Refund of ₹250/- & ₹8/- was received in two parts as though we are begging them.
MORE IMPORTANTLY A cancellation e-mail WAS SENT ON
27-Feb-2020, THAT TOO AFTER A WEEK OF JOURNEY DATE, which shows deliberate attempt to pass the buck onto Customers.
While raising this issue again, on 16-Mar-2020 I get an email saying it as a No-Show. How can there be a no show when I have tried to reschedule/cancel it? Seems like they just want to pass the buck back onto Customers or blame the Airlines that they have NOT refunded.
Why should the Airlines be dragged into this, since it is a Clear Case of Fault and inefficient Service from https://easemytrip.com Web Portal & its Customer Platform.