I booked a holiday package through EaseMyTrip (Booking ID: QMS2748432002), expecting a reliable and smooth experience. But instead, what I faced was repeated injustice, shifting demands, and disregard for genuine medical condition.
My wife has serious health issues, and after multiple surgeries, she is unfit for long-distance travel. Yet EaseMyTrip insisted on proof again and again.
Here is what happened in a nutshell:
I provided the 2023 medical reports showing her deteriorated health.
On their request, I further submitted the February 2025 reports, which again confirmed that she was not fit for lengthy travel.
Despite having these, they demanded a fresh report of today as if her body magically resets by divine miracle.
They replied saying a full refund is not possible since services were already confirmed and reservations secured under vendor policies.
They offered to help reschedule for future dates, but only under conditions with fare differences and additional charges, even though they once did a free reschedule.
This constant back-and-forth is neither humane nor fair. When a person is in genuine health distress, one does not keep shifting the goalposts. The repeated demands for updated medical reports when adequate evidence already exists feels like harassment more than assistance.
Therefore, I once more firmly request:
👉 Cancel my booking immediately
👉 Issue me a full refund without further delay
👉 Put an end to this cycle of demanding ever newer medical reports
EaseMyTrip should stop acting like a Medical Report Collector and behave like a travel company that treats customers with respect and dignity.
Rating: ★☆☆☆☆ (1 out of 5)
Mojahid Hussain