Your review is Submitted Successfully. ×

Easemytrip

0 Followers
4.5

Summary

Easemytrip
Amrit Lal@amritlalbaranwal
Dec 01, 2024 11:12 AM, 644 Views

EaseMyTrip_Care Cares

EaseMyTrip_Care is working closely with MouthShut.com to enhance customer satisfaction.

Hopeless Sikkim Darjeeling Tour by Easemytrip

I with my wife recently visited Sikkim and Darjeeling for a 7days 6 nights tour arranged by Easemytrip. The tour was far from enjoyable, because of bad planning and wrong selection of hotels. They wasted two days only for a journey of 3 to 4 hours which could have been done in previous evening. No sightseen was in their itinerary for Gangtok local. They booked Hotel Delight the Fortuna in Gangtok which is far away ftom main area with zero activity around. In Pelling they booked Hotel Dewavhen (a 2 star hotel against committed 3 star) which is worst for all parameters. The hotel in Darjeeling- The Golden Patola was, for a change, good.

Issue Resolved
(2)
Dear Amrit,We understand your concern about the hotel provided. Please note that the hotel confirmed at the time of booking was the same as the one provided during your stay. As part of our commitment to resolving your query, we also rechecked with the vendor to explore refund possibilities. However, the vendor has regrettably denied any refund for this booking. While we are unable to process a refund in this case, we value your feedback and sincerely apologize for any inconvenience caused. As a gesture of goodwill, we assure you that we will offer you a discount on your next booking with us. Your satisfaction is important to us, and we remain committed to ensuring a better experience in the future. Should you have any further concerns, please do not hesitate to contact us on care@easemytrip.com
Post
Please fill in a comment to justify your rating for this review.
Post

Recommended Top Articles

Question & Answer