EASY TRIP PLANNERS LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
I am writing to express my deep frustration and disappointment with the service I’ve received. Despite repeatedly calling and requesting a room upgrade, nothing has been done. What’s even more upsetting is that I was told by your team that an upgrade wasn’t possible, which is untrue according to the hotel itself.
This experience feels like a scam—I’ve been given misleading information repeatedly, and nothing has been resolved. I strongly urge others not to trust this service, as it has caused significant inconvenience and frustration.