My requirements:
Pick up point: Fame Shankarnag, MG Road, Bangalore
Drop Point: Indiranagar, Bangalore
Pick up time: 23:59(12 @ Night)
Passengers: My wife and myself
Easy Cabs Response:
Booking ID: B002464
Cabs Details(as sent by Easy Cabs on SMS):
Cab Number: 0705
Cab Driver Number: 97XXX5XX7
This was the communication that happened between Easy Cabs and me for a simple cab booking. The company duly sent me an SMS at around 23:45(11:45pm on 28th Jan, 2011) informing me of the cab details.
As a regular user of cab services, I did not expect any surprises from the company or the cab driver. The movie ended and my wife and I came out hoping to see the cab somewhere close by. I spent 5 mins looking for an Easy Cab in sight and could not spot any. Hoping that the cab will be closeby, I called up the cab driver.
The cab driver DISCONNECTED my call and when I called him again, the message I got was "The vodafone cell you are calling is currently switched off". 4-5 more attempts to call the cab driver also got the same response
Is this what one expects when with family and trusting a service provider to do the service? Was it un-reasonable for me to expect a service, while willing to pay for it and paying a premium over the easily and readily available autos?
I was forced to take an auto and shell out a similar amount as I would have paid for the EASY CAB.
Once back home safely, I called the Easy Cab number, the repeated message I got was "You are caller number(blank), the next available customtakeouter executive will attend to you shortly". After some 15 mins of this message, the system disconnected my call.
The next time was also the same. 3rd time calling was what worked for me. I directly requested to talk to the team lead. One Mr. KARTHIK * was with whom I had a conversation. All he could rattle out was the already prepared script that these Leads are used to. "We will investigate, will take action against the driver, will get back to you in 48 working hours(meaning Wednesday in my case, since 29th Jan and 30th Jan is a weekend)"
In face of such a serious lapse, still no initiative, no pro-activeness nothing. My queries to the management of the company is:
1) Who is responsible for this mess and who takes the onus to take appropriate action?
2) What is the surety of this incident no happening again with any other customtakeouter?
3) What is the future course if I do not hear from EASY Cabs on Wednesday, after 48 working hours(96 hours from the time of lapse of service)?
4) If the cab service is provided by the company on the weekends, is it not prudent that the service lapse are investigated as and when they happen, rather than sleep over it for 2 full days?
I will certainly not recommend EASY CABS to any other customtakeouter.
For the readers, who are still going on with EASY Cabs service, it will be prudent to keep this incident at the back of your mind, Rajeev_Vermacially when with your family.