I am writing this review about Easycabs after enough experience with their service. I am using city cabs for commuting to office from my home from last few months. I stay near HAL and my office is at MG Road which is a 10 km run. I have booked the easycab atleast 20 times I the last 4 months and the cab had arrived only twice. Easycab has a weird system of taking the booking and giving the confirmation only before 30 minutes of the pick up time. They do not confirm at the time of booking.
I book the cab atleast 16 hours in advance and the person taking the booking would assure that the cab will reach on time. Then, leave apart reporting on time cab does not come at all. The message regarding the status of the cab is usually received after the pick up time. I have always received the message stating that "we are sorry to inform you that the cabs are not available at your location".
If you are booking the easycab, you have only a 10 % chance that your booking will be confirmed specially during the rush hours and you will not be informed for the same. Very Very unreliable.