A headphone was ordered on ebay that has ebay Guarantee labled on it:
It means if a product is defective - it will be replaced - either ebay will arrange for pick up and pay for shipping the defective item back. Either refund /replacement would be offered.
See attachment for order details:
I received a headphone that seemed to be a repacked item. After receiving the courier within 10 min I confirmed that it was defective as only one side of the ear phone worked. Raised a complain and got a prompt callback from ebay representative stating I should go to service center to get the headphone fixed. Ebay cannot help as per their policy.
The seller refused to pay for shipping the old item back to them and also did not offer pick up.
Never buy on Ebay- Atleast avoid buying any electronics. I got much better experience from shopclues and flipkart. They promptly replace any defective item without making you run to courier office.