I bought a laptop from eBay and it arrived with the wrong hard drive. The seller told me to return the item and ship it back. After I shipped it back, I did not receive a refund for the shipping cost. I called eBay and said that I had to use the eBay return shipping label, which the seller did NOT provide until after I returned the item.
I called eBay and they told me I should of known to call them instead of shipping the item back. How am I suppose to know to call them back when the seller said he approved the refund and there is no warning on the returns page about NOT shipping an item back without an eBay return label? I talked with multiple eBay representatives and all of them told me that it is common sense to call ebay before returning an item. If that is the case, then put that on the returns page. Horrible ebay policy, they need to fix their returns page to clearly state that.