Made a purchase and was ripped off item never sent. Tried to use buyer protection but when I was iconito during the time came to escalate claim. Missed narrow window to escalate it and so lost all my money! No excuses were accepted by eBay Even if you are ripped off. They are only interested in making money and if they can get out of paying you they will.
There is no way for buyers or sellers to complain to a higher authority: if you have a complaint about the level of customer service you have received, you have to direct your grievance to. customer service.
This perhaps explains why customer service reps are ignorant, poorly informed, obnoxious, rude, unfriendly and totally disinterested.