Ebay India -is not giving money back inspite of giving written promises.
I bought a camera from eBay.But it was problemetic.I have sent it back
to the seller(id:sun_2009). Seller did not gave money back. Ebay told me to escalate the case to’Buyer Protection team’. I escalated the case.
After some days(Date: Thursday, 2 April, 2009, 9:56 PM) eBay sent me the below mail
Dear eBay Member,
Thank you for your cooperation during the investigation of your Buyer
Protection Claim # 1692578.
We are pleased to inform you that this claim has been found in your
interest. A claim payment will be issued via Demand Draft, in the amount
of Rs.4950 through eBay, Inc.
Important: Please be advised that it can take up to 60 days before you
can recieve the check.
Sincerely,
Ria D.
Claims Adjuster
Standard Purchase Pro
But Even long after 60 days they did not gave my money back. So I contacted them again. After several tries I got another mail on Tuesday, 7 July, 2009, 5:00 PM as follows:
Hello,
This is with regards the SONY CYBERSHOT DSC S730 DIGITIAL CAMERA 7.2MP,
WARRANTY for which you had escalated the dispute for the Buyer
Protection Claim.
We are pleased to inform you that this claim has been closed in your
favour. Our Buyer Protection program will be covering you for this
transaction and you should receive a Demand Draft in the next 10 days on
your registered address.
We sincerely apologize for the delay in getting the issue resolved and
hope to see you back on the eBay site very soon.
Thank you once again for being a part of eBay India.
Regards,
eBay Customer Support
But Again the same story . I have not received anything from them. They did not give my money back.
Every time I contact them either they make some fake promise or do not reply my mail.
Please help me to get my money back from eBay.