I bought two sets of sheets through eBay. Sadly I didn’t read the reviews until after I purchased them so within 5 minutes I cancelled the purchase. The seller sent an email about a day later saying they can’t cancel it. So I contacted eBay and they had a timeline for everything I need to do as far as escalating the situation. Long story short, I called back during their timeline as the sheets were sent to my 89 year old Dad in another state and I just wanted to not have to pay the shipping back.
Even though I had verification emails from eBay saying when I put in the cancel request and the return emails from the seller saying they wouldn’t cancel it, eBay lied and said I never did anything. I had one supervisor look it up and verify what I had done and he was suppose to put the information onto my account. So when I called back during the time frame he recommended, the next two escalation team managers said there were no notes, made me go over the situation over and over again, and said there was no indication that I had asked to cancel this order. Funny, because on my account it says I had wanted to cancel the order. They both promised to look into my complaint and call me back at a set but neither did. They accused me of lying about the situation too.
So I finally wised up and called the seller and they were great and took care of everything right away. Not sure why on my first call to eBay they didn’t recommend that course of action. It would have saved me tons of time and frustration. The eBay team was beyond unprofessional and although they seemed helpful in the beginning, three people lied to me in the end and made the situation so uncomfortable that I believe their goal was to just make me go away. It worked. So much for their "Buyer Protection Plan."