I had purchased "75 x 75 cm Photo Studio Softbox Light Tent Cube Soft Box Still life Diffuser"from eBay somewhere in June 2015. I received a defective product, when contacted eBay they asked me to send the product back to the seller and share the Proof of Delivery with them and they will refund the amount.
I had send the product back to the seller and shared the POD with them, till now I have not received the return courier amount back from ebay besides multiple mails and phone calls.
I had opened an eBay Guarantee claim also with them(1045546), every time I just get a standard reply from eBay.that they are looking into the matter.
This is not expected from an reputed company like eBay.