Worst policy for customer by ebay:
I have ordered a product Item No 131606899179 2 days back as expected delivery date they were showing 27th October 2015.
Now when I inquired with seller they said it will be shipped by 9th November 2015.
I don’t understand how Delivery date will be 27th October when shipment is done by 9th November.
When I tried to contact ebay customer care, they replied this date is calculated by system and so its showing different date.
They are not ready to cancel my order as they informed its in their policy.
I have shared communication done with ebay customer care below:
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Yogita D.
Welcome to eBay Live help. My name is Yogita. How may I assist you today?
Yogita D.
Good Morning.
Yogita D.
Just checking whether you are still with me?
aslindia
Hi
aslindia
I have ordered Picnic table, chair with umbrella
aslindia
It has not been dispatched yet
aslindia
Kindly let me know, when I will receive this item
Yogita D.
I apologize for the inconvenience caused to you in this regards.
Yogita D.
Mr.Sinha, as I am checking the details and till the date seller not ship this item.
Yogita D.
On checking the details, I am able to check that the last date for the seller to enter shipping details is 09-11-2015 . If the seller fails to enter shipping details by the specified date, our system would generate automatic refund on your behalf.
aslindia
Why they take 20 days to ship.
aslindia
?
aslindia
They are selling products even if they do not have available it
aslindia
They will purchase first and then ship
aslindia
I have seen estimated delivery date is 27th October
Yogita D.
I do understand your concern I would request you kindly contact the seller for the same.
aslindia
How it is possible shipping date is 9 Nov and delivery date is 27th october
aslindia
Let me know, How to cancel order
aslindia
I want refund
Yogita D.
I regret to inform you that once the transaction is successfully completed then neither you can cancel the transaction nor eBay can cancel the transaction.
aslindia
Then option is to go consumer court only right?
aslindia
Please let me know, if this is only option
aslindia
Are you there?
aslindia
You are into fault you do not know how much ebay has to aishwaryasingh23 for this
aslindia
Shipment date is 9 November and delivery date is 27th October
Yogita D.
If you check our user agreement it’s clearly mention that once the order get place member and eBay won’t be able to cancel that order.
aslindia
But how Shipment date is 9 November and delivery date is 27th October
aslindia
I do not want this item anymore
Yogita D.
Mr.Sinha, as I am providing you the maximum timelines I am not saying that seller will ship this item on 09-11-2015.
aslindia
But how maximum can 9 nov
aslindia
You people are cheating customer
aslindia
today is 21st october
Yogita D.
If you chrck in your eBay account the timelines is mention same.
aslindia
How two contradict dates are available
aslindia
Then why expected delivery date is 27th October
aslindia
I have copied screenshot of your expected delivery date. If you want I can forward it
Yogita D.
I would like to inform you that the estimated delivery timelines are calculated by the system and it is assumption without considering real time situation while the timelines designed by the ebay is considering the real time circumstances.
aslindia
It clearly shows that you have developed a system which is keeping customer’s into dilemma.
Its a kind of fraud. I believe, you understand how Indian laws protect customers.
aslindia
Hope this chat will not be "All right reserved" for ebay, as I am going to post it on social media.
Yogita D.
I regret to inform you that but I won’t be bale to reduce the timelines which is mention in the system.
Yogita D.
Is there anything else that I can help you with?
aslindia
Hope you are online?
aslindia
But If you cannot then I do not want this product
aslindia
I want to cancel this order
Yogita D.
I regret to inform you that once the transaction is successfully completed then neither you can cancel the transaction nor eBay can cancel the transaction.
aslindia
or there must be another way to cancel it which will create loss for you and seller both
aslindia
What if Item is not in good condition
Yogita D.
If the cancellation option is available with me then I do not have the issue to cancel your transaction, correct
Yogita D.
As I already inform you that kindly contact the seller for the same
Yogita D.
Seller name: AbdulMuqeet Muchhada
Yogita D.
email: abdulmuqeetmuchhada@gmail.com
Phone: 810878xxxx
aslindia
What if Item is not received in good condition?
Both of you will be in loss
Yogita D.
Is there anything else that I can help you with?
Chat Session Ended, Goodbye.(5009)