I recently purchased a product from eBay and got it in broken condition. Reported it on eBay site but unfortunately eBay is not so user friendly so the complaint went to seller directly. Since the communication between seller and me was happening through eBay I assumed eBay is aware of this complaint. When I called customer care they refused to accept my complaint and said that I was directly communicating with seller rather than contacting eBay. Now seller is ready to process refund but eBay is not taking any action.
Pathetic website and useless customer care.