I purchased an exercising machine. After waiting for a month I received an item that was totally faulty. It could not be even assembled. I wrote to them about this and they asked me to ship the product back to the dealer directly.
For their fault, I did not wanted to take that big responsibility. They made me wait for a long time and finally someone picked the item. I created a good rapport with the shipment agent and he revealed to me that 8/10 products bought through Ebay will be sent back due to faulty pieces! I was shocked! He personally suggested me not to shop from Ebay. I also learnt from him and out of my experience that Flipkart is more reliable and decent for online shopping.
The Ebay claims executive sounded very rude over phone. He spoke to me as if I was his servant. These people are far away from humanity! Ultimately I got my refund after waiting for months together. Learnt a good lesson at the end.