I have purchased a 42" SAMSUNG LED TV from the eBay seller "grdstore" in June.2013(Paisapay ID: 33816420735) for Rs.36, 137/- under dealer warranty for one year. Unfortunately, the TV stopped working on 22nd Dec.2013. The matter is informed the dealer through his email id and reminded many times through eBay account. He was never responding to my mails, not even acknowledge the receipt of the mails. I tried to get him in his phone number, but it was always switched off. Then I filed a complaint in ebay support. The eBay replied me that to protect me under eBay Guarantee the claim is required to be filed within the given timelines. Unfortunately, as the timelines have already lapsed, it’s too late to open a claim.
That means eBay protection is not available after around 45 days. So what we can do when the dealer denied the promised warranty after 45 days? Nothing. Now I have to spend Rs.5000/- to get the TV repaired. No other way. Fooled and cheated by an eBay seller.
So my advice is, "NEVER PURCHASE FROM EBAY UNDER DEALER WARRANTY."
Make sure to get the Manufacturer warranty duly signed by the seller.
We never know if today’s eBay seller would continue to exist on eBay tomorrow.