Ecom-express is undoubtedly the worst delivery service provider in india. My experience with ecom has been a nightmare. I had purchased a dress online from jabong and jabong got it delivered through ecom express.
It took three(3) weeks for ecom to deliver it to me and my second experience with this courier company was when I purchased tata sky hd online but this time from snapdeal. They delivered in two weeks, early than their first service but a week late than the expected delivery date.
In addition to pathetic service they also have a pathetic call centre and impatient cutomer service representatives. Waybill number provided by them is of no use because the online status will never be updated.
Never ever opt for this courier company!