I am recently working on a website and needed hosting to host it. After searching on net, I came across economicalhost.com. They were flashing names like DLF, PUNJAB KESARI to be their clients, so I subscribed to their basic linux plan as per my requirement. I made the payment on 29th August and finally learned how to place order...:) Albeit late ..on midnight of 4th Sept, I filled the order form and was waiting for FTP and C panel log in details.
After that, when I didn’t get response, I tried calling them twice. On the later event, the executive expressed surprise that I haven’t got the required details. She just said, she would sent it to me...and all of a sudden hanged the phone. Its been 3 days since I have been waiting for the FTP details.
In 2005, I was also working as technical support engineer for an American hosting company, however we never kept the tickets opened for more than 15 mins, at-least for first reply.
This industry is getting worse I think.