Hi,
Let me introduce myself Prashant Singh, an employee of well known ecommerce business and feeling ashamed to cater wrong brand and products to our customers,
Details
Mobile No: 9811147645
Product Type: Microwave oven
Date of Complaint: EGUR1908140114
Being in same vertical Eloctrolux harassed me then what will happen with the poor customers,
Once upon a time, I was the proud owner of Electrolux microwave oven and glad to being a part of Eloctrolux family, But now I felt apologetic and regretted for the day I bought this oven and let this brand and product enter in my house,
entirely malfunction customer service at place, no response, no updates, no follow-ups,
I am harassed and frustrated just because of you guys, you people do not bothered about customer,
and it’s a simple “SELL AND RUN BUSINESS MODEL”,
HOW DO YOU RETAIN YOUR CUSTOMER AND MOTIVATE THEM TO BUY ANOTHER PRODUCT?
At least the customer like us will never buy any product from Electrolux and also not to suggest anyone to buy.
Allow me to talk about some facts,
The day I launched complain on your customer support, I did not received any call till date regarding my complaint or even feedback
I know your respected employees irrespective of their departments Mr. Abhishek Jha, Mr. Jaideep, Mr. Manoj, because of my personal follow-ups on daily basis and they actually fooled me from last 1 month, initially they supposed to replace the door lock and I waited for lock replacement from last 1 month but today when I called then I got to know that lock cannot be replaced and company will replace the entire oven unit.Now I am very sure and ready to again wait for 1 more month could be more also,
IS IT MY JOB TO FOLLOW UP WITH YOUR EMPLOYESS?THEN YOU SHOULD IMMIDIATLY SACK COMPLETE CUSTOMER SUPPORT OR PUT A BANNER ON PRODUCT BOX “SOLD PRODUCT CANNOT BE SERVICED”
I never ever wrote this kind of email in my entire life but you guys really getting in my nerves,
And now I decided to share my experience with people around us,
Thanks For the Great Service and Customer Experience with Eloctrolux India!