It has been a horrible experience of buying an Electrolux A/C from More Megastore Gurgaon (an Aditya Birla group company). We bought an Electrolux split A/C (1ton) on May 1st 2014 from their store. The installation guys came very late more than 3 days after the purchase that also after repeated calls.
The installation guys came without proper machinery and were asking for all sorts of things which they normally carry with themselves (requirements based on Split Ac should be available with your guys) and the worst part is that when they opened the box they said they did not find the copper wire that should be part of the package.
The installation people suggested that this is dealer’s problem, I contacted the dealer and he said it is an issue of Electrolux and not their problem.
Then someone from Electrolux called and talked rudely saying that they are not responsible and we have to pay for the wire! This is really atrocious. I called up the store again and I was assured that the wire would be delivered and the installation would take place in few minutes. But the installation guys went off.
In this experience of ours, Electrolux has been pathetic to say the least. If this is the kind of service before even using their machine then one can imagine the customers’ plight who use their machines!