After tremendous follow-ups and all the hassle’s that my family had to bear am writing in to you. An order for a cooktop was made at Vijay Sales in Goregoan Hub during the month of February. Since the day of purchase the product is not been working right. Almost three times the same person visited to my house to repair the product.
My suggestion during the first instance was a replacement. But your associate convinced me to keep the product with a guarantee that they will always be there and it will work alright. 15 days later the same issue occurred and out of the busy schedule I had to again speak to your team and ask them to repair it. The process kept on repeating and now they have started ignoring my sister’s call. Is this what you call a superb after sales service or shall I call it the 2nd face of Vijay sales.
Though your company being a Market place is this how you treat your customers ?Please do not try a customer’s patience that they will have to walk in during your business hours and replicate the situations they go through in front of other customers.