I purchased the elica cooking range a few months back and used it to the fullest. But recently I faced an issue with my cooking range. The ignition system in it was not working well and after using it for a couple of minutes it begins to make a crackling noise which makes me irritated every time. I thought the problem will be once and will vanish on the next day. But I found that the problem still persists and the noise from the burner made me angry. I immediately called the elica customer care support and gave them all the information. After getting all the details they promised me that one o their engineers will visit me as soon as possible. But I was stunned to notice that a person came to my house the very next day and told me he came from the elica cooking range company. I was happy with the experience and saw him the problem. He told me that they are very sorry or that issue and requested me to give some time. After a couple of hours, he fixed the problem and I was totally amazed at the experience. Totally worth it.