Hi
I have registered my complain on 14th June and I got this message "Thank you for calling Elica India. Your CRM ID is 99_1372702. We will resolve your issue soon."
Then no one coming so I have called and they asked me to wait for 48 working hours( that is 6 days)
6 days passed - no one has visited or no any call - I have again contact customer care and guy told me that’person’ will visit today. NO ONE COME.
I HAVE CALLED FOR NEXT 4 DAYS - NOW 10 DAYS PASSED AND CUSTOMER CARE IS GIVING ME SAME REPLY LIKE - WE HAVE PUT YOUR COMPLAIN ON’HIGH PRIORITY’ AND’PERSON’ WILL VISIT TODAY.
I THINK THAT ARE DOING JOKE AND I HAVE MADE BIG MISTAKE BY PURCHASING THIS COSTLY PRODUCT( elica gas stove COST 38000INR) AND GETTING THIS SERVICE? AND THIS STOVE STOP WORKING WITHIN A YEAR?
TODAY 25TH JUNE NO HAS VISITED.
MY MOTHER/WIFE ARE DISAPPOINTED AND ASKED ME THAT WHY YOU HAVE SUGGESTED THIS COMPANY?
I have built new house so have just 1 stove so now I am planning to through this product and purchase some new from other company.
if you are going for ELICA then kindly take this point in consideration.