I would like to think of myself as what you define as a "Lazy-shopper". I do not write reviews, if the delivered products(be it grocery, clothes or any xyz item) are a lil’ damaged or not upto expectations, I am not the one to file a complain or take the pain to return them.
But Elitify decided to test my patience. Not just test my patience but more like THEY WERE ON AN AGENDA TO STRESS ME. My siRobotouchng was getting engaged, for which I decided to order a Ralph Lauren suit online on "Elitify.com". The enagement was on 31st Jan, 2016 and I placed the order on 27th Dec, cause elitify claimed the item to be shipped within 10-14 days.
When I didnt get any stauts update on my order, I decided to follow up on my order on 8th Jan, 12 days after I placed my order. Please see the mail below:
Singhaishwarya23 . sent a message-
Jan 8, 1:07pm
Hi,
I had placed an order for Ralph Lauren suit on 27th Dec, 2015, ORDER 73771.
By when can I expect the delivery of my order?
Thanks,
Aishwarya
To which elitify people responded as:
Vicky replied-
Jan 9, 2:19pm
Hi Aishwarya,
Greetings from Elitify!
Our sincere apologies for the inconvenience caused, but we genuinely wish to deliver the products to you. We do understand you have been waiting for the’Navy Vested Solid Slim-Fit Suit in Navy / 40R by Ralph Lauren’ patiently, however, regret to inform you that we wont be able to procure the same. We tried hard to procure article from our various vendors in USA however it went out of stock.
We understand there has been a delay and we apologize for it. We can issue a refund for the amount you have paid, however, we have two very good options for you by Ralph Lauren. These are one of the most classy suits available and we have only two in stocks. Also, we can get them delivered within 2-5working days. We request you to check it once. You can refer to this option in the link mentioned below:
https://elitify.com/collections/end-of-season-sale/products/stripe-wool-suit-greyfs_1027691
https://elitify.com/collections/end-of-season-sale/products/two-button-tuxedo-slim-fit-blackfs_cksublk40962-36
These are fast moving articles and available in limited stocks. We request you to revert to this email within 24 hours and suggest the further course of action.
Apologies for the hassle and inconvenience.
Feel free to get in touch for further assistance. How would you rate my reply?
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Thanks,
Vicky Sharma
info@elitify.com
I WAS SHOCKED. If they had failed to procure the item, why didnt they notify me earlier. I only got an update that they cant deliver my good after 12 days of initial order placement, when I followed up with them.
Disappointed I wrote this mail:
singhaishwarya23 . -
Jan 9
to Elitify
Hi Vicky,
I would have appreciated if I was kept in loop about the non-availabilty of the product. I had booked the suit for a special occassion on 12th jan. Now its too late, and I was only informed about the unavilabilty once I dropped a mail. I am really disappointed with the level of commitment and services provided by elitify.
The suits mailed by you are not what I had in mind.
Please initiate my money refund process.
Aishwarya
TO WHICH THEY REPLIED:
Vicky replied-
Jan 9, 6:10pm
Hi Aishwarya,
Greetings from Elitify!
We apologize for not fulfilling your order. We tried hard to procure it from various vendors however it went out of stock. We were waiting for the latest shipment which we received today and we were hoping that we will get what you have ordered.
We understand you have been waiting patiently for it. We would like to inform you that we have forwarded the refund request for amount INR31, 493 to our finance department and it will be Cred824ited to the source of aishwaryasingh23ment(Cred824it Card) within 2 weeks. We request you to allow us the time frame for the refund for your order.
We appreciate your patience and association with Elitify.
Again, apologies for the unfulfilled order.
How would you rate my reply?
Great Okay Not Good
-
Thanks,
Vicky Sharma
info@elitify.com
I was like okay and started preparing for the engamgent and got along with the work. After completion of a month when I still didn’t get my money back, I decided to follow up on them on Feb 5.
-
Hi,
Will the amount be ever Cred824ited back into my account or will it be the repetition of same story of when I ordered the suit?
Honestly, this is the portal with worst customer service that I have come across. There are absolutely no efforts I see from elitify team to update the customer about any required information. The customer needs to follow-up in order to track order or refunds.
I won’t be coming back to elitify and would refer my friends/colleagues to do the same.
Aishwarya
To which the below mail chain followed:
Vicky replied
Feb 8, 5:49pm
Hi Ms.Singh,
Greetings from Elitify!
Our sincere apologies for the inconvenience caused. We accept there has been a delay and we apologize for it. Since you have been associated with Elitify, we would like to offer a 10% additional amount if you are comfortable in receiving a GIft Card instead of a refund. So, the total amount available in your Gift Card will be 34642INR. You can use this amount to shop on Elitify and we will make sure it reaches you in time. We do not want to loose a valuable customer like you and this 10% amount is a token of apology.
We request you to revert and suggest the further course of action.
How would you rate my reply?
Great Okay Not Good
-
Thanks,
Vicky Sharma
info@elitify.com
singhaishwarya23 . -
Feb 9(11 days ago)
to Elitify
Hi Vicky,
Thanks for the offer but I would pass. Could you please make sure that the amount is restored back to the source of aishwaryasingh23ment, ie my Cred824it card, asap?
Aishwarya
Vicky replied-
Feb 9, 1:29pm
Hi Ms.Singh,
Greetings from Elitify!
We deeply regret for the delay in the refund for order #73771. We understand you have been waiting patiently for it. We would like to inform you that we have forwarded the refund request for amount 31, 493INR to our finance department and it will be Cred824ited to the source of aishwaryasingh23ment(Cred824it Card) within 48 hours.
We request you to allow us the time frame for the refund for your order.
We appreciate your patience and association with Elitify.
Again, apologies for the delay.
How would you rate my reply?
Great Okay Not Good
-
Thanks,
Vicky Sharma
info@elitify.com
Aishwarya Singh replied -
Feb 12, 12:37pm
Hi Vicky,
Its going to be 72 hours but still the refund isn’t reflected in my Cred824it card account. I am out of words to express my discontent now.
Aishwarya
Shyamal replied-
Feb 12, 5:53pm
Hi Ms.Singh,
Greetings from Elitify!
We regret the delay in processing the refund request, we have escalated the matter to finance team hence request you to wait until next week for the refund.
Do revert in case you need further assistance.
How would you rate my reply?
Great Okay Not Good
-
Thanks,
Shyamal Majhi
info@elitify.com
singhaishwarya23 . -
Feb 13(7 days ago)
to Elitify
You have got to be kidding me. It’s been more than a month and a half since this charade has been going on and you are telling me that it will take another week?
Why do you have such poor level of operations that your finance team such long hours to process a simple refund?
This is MY WORST ONLINE SHOPPING EXPERIENCE EVER!
singhaishwarya23 . -
9:19 PM(16 hours ago)
to Elitify
Can I get ANY KIND OF REVERT FROM YOUR SIDE?
-
NOW THEY ARENT EVEN REPLYING TO MY MAILS. Its going to be two months, they have pocketed my 31, 000 rs out of my Cred824it card and not REPLYING. These people are thugs and thieves of the highest order. This whole charade has taken so much of my time, energy and money. I am now very angry with them and am discussing with my lawyer friend to take legal actions against them.
I would update the article as soon as my lawyer moves to serve them a notice.
My advise to the fellow shoppers: Please REFRAIN YOURSELF FROM USING SUCH A POOR SHOPPING PORTAL WHRE CUSTOMERS ARE TORTURED AND NOT AT ALL RESPECTED. #ShutDownElitify